Livechat provides chat support and and web analytics options that focuses on user-customer relations. Below, I have listed the features that most users will probably need in a chat support system for their business.
Custom Chat Interface. The user interface can be customized to be a perfect fit to the design and layout of your website. You will need a little knowledge in CSS, but with a little help from the template collection you will be able to fully customize the chat interface. Customization involves the ability change or add chat window themes, labels, company logo, social media buttons and agent profiles.
Canned Responses Feature. Time and effort can be saved using the canned responses of LiveChat. Just make a list of pre-made answers to the most asked questions and greetings. Automatic and personal greeting templates are made readily available for your convenience.